A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Pat Gibbons”

The CX Juggernaut

The CX Juggernaut

Released: April 2, 2019 • Episode #62

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control's Matt Inman on how the manufacturing industry maintains a CX program.

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Keep It Simple

Keep It Simple

Released: March 26, 2019 • Episode #61

In the inaugural episode of a new series focusing on industries, guest host Pat Gibbons welcome James Bampos from NetApp to discuss customer experience in the tech space.

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Human Duct Tape

Human Duct Tape

Released: January 24, 2019 • Episode #52

Pat Gibbons guest hosts this episode with guest Jeanne Bliss, founder and president of CustomerBliss, consultant, and thought leader on customer experience. Jeanne and Pat discussion her books, how she began her career in CX, and how customer experience leaders needs to remember the human side to how they approach CX within their companies.

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CX Horror Stories

CX Horror Stories

Released: October 31, 2018 • Episode #42

It's a spooky edition of the CX Leader Podcast as Steve welcomes back Pat Gibbons, SVP and principal of Walker Information, to listen to scary stories of customer experience failures and discuss how they could have been avoided.

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Recapping the CXPA Insights Exchange (Part 1)

Recapping the CXPA Insights Exchange (Part 1)

Released: May 15, 2018 • Episode #19

CX professionals from across the globe met in New Orleans to exchange ideas and learn more about what's happening in the realm of customer experience. Steve welcomes Pat Gibbons back to the podcast to share what Walker associates learned was on the minds of CX pros.

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How a Box of Invoices Tells a Story

How a Box of Invoices Tells a Story

Released: April 17, 2018 • Episode #15

Steve welcomes Pat Gibbons, a customer experience professional and senior vice president at Walker, and discusses how storytelling can be a powerful addition to the customer experience professional's toolbox.

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