A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Jennifer Dzwonar”

Crisis Communication for CX Leaders

Crisis Communication for CX Leaders

Released: April 7, 2020 • Episode #111

Businesses and organizations are facing a new operational reality that affects customers and employees, and as a CX professional, you and your company need to be prepared to effectively manage crisis situations. Host Steve Walker welcomes Jennifer Dzwonar, a partner at Borshoff, a PR agency known for their work in crisis and community relations, and discuss how CX professionals can help communicate with customers during difficult times.

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