A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “intersections”

Customer Success

Customer Success

Released: December 7, 2018 • Episode #48

Exploring another topic on intersections with customer experience, Steve welcomes Dave Duke, an expert in customer success management and is the co-founder and chief customer officer of MetaCX, for a discussion on customer success and its relevance in customer experience.

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Read More Science Fiction

Read More Science Fiction

Released: November 27, 2018 • Episode #46

How does the customer experience practice work with other disciplines? In the inaugural episode of a new series, Steve explores the intersection of CX and UX (user experience) with guests Mike Miserendino and Suzi Shapiro from GravityDrive, a user experience consulting services company in Indianapolis.

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