A resource for customer experience (CX) and experience management (XM) professionals.
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Episodes tagged “Designit”

It Starts with Employees

It Starts with Employees

Released: March 22, 2022 • Episode #209

The customer experience profession is evolving to recognize the importance of going beyond the customer. If a company’s culture doesn’t include employee experiences then it will be difficult to mature a CX program. Host Steve Walker welcomes Karyn Furstman, vice president and Head of CX Strategy & Solutions at Designit, for a discussion on building a customer-focused culture through employee experience.

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