Caring Beyond an NPS Score
Senior living is much more than simply providing a service to a customer. Families depend on the care and attention living facilities provide to their loved ones. Steve welcomes Jonathan Ruchman and David Pruett of Brookdale Senior Living to discuss how they manage a CX program that includes over 800 living facilities across 45 states.
Tags: Steve Walker senior living Jonathan Ruchman David Pruett care giving senior care living facilities